Customer Support
24/7 multilingual support across voice, chat and email, delivered as an extension of your brand.
Managed services, done as partners
The operations behind your business, in expert hands.
Sodalium runs the day-to-day work that keeps companies growing — customer support, CRM, payments, compliance, content and marketing — for businesses across many industries and three continents.
Trusted by international businesses across the Americas, Europe and beyond.
- 9
- service lines under one roof
- 6
- countries, one connected team
- 24/7
- multilingual coverage
- Many
- industries served
What we do
A full suite of managed services
One partner for the operational backbone of your business — so your team can focus on growth.
CRM & Retention
Lifecycle campaigns and one-to-one engagement that keep your customers active and loyal.
Payments Operations
Provider management, processing, reconciliation and dispute handling, run cleanly end to end.
Compliance
Process, monitoring and reporting that keep you aligned with the rules in every market you serve.
Legal Support
Contracts, licensing and corporate support to keep your operations on solid ground.
Content
On-brand content produced at scale, in the languages your customers speak.
SEO
Organic growth built on technical rigour and content that ranks.
Marketing
Full-funnel campaigns that turn awareness into loyal customers.
Media Buying
Performance-driven acquisition across channels, measured to the last conversion.
Platform & Operations
The day-to-day operational engine, run so your platforms simply perform.
Everything you need to run and grow — under one roof.
Who we serve
Different industries, one operational standard
Our people adapt to your sector; our standards never drop. Sodalium supports businesses across a broad range of industries, including:
Financial Services & Fintech
E-commerce & Retail
Technology & SaaS
Travel & Hospitality
Media & Entertainment
Health & Wellness
Telecommunications
Consumer Brands
Don't see yours? Our model flexes to fit almost any customer-facing operation.
Why Sodalium
A partner, not just a provider
One partner, the whole stack
Instead of stitching together vendors, get every operational service from a single, accountable team.
Human expertise, modern technology
Skilled people supported by proprietary tools and automation — the best of both.
Truly international
A connected, multilingual team across six countries, serving clients on three continents around the clock.
Built on partnership
We embed with your team, learn your brand, and act as an extension of it — the meaning behind our name.
Global
One connected team, across the world
Headquartered in Malta, with people across Europe, the Americas and Asia-Pacific, Sodalium delivers around-the-clock service without borders.
6 countries
3 continents
24/7 coverage
Multiple languages
Our people
- Malta
- Latvia
- Estonia
- Canada
- United States
- Australia
Our clients
- United States
- Canada
- Latin America
- Europe
Our name
Sodalium
so-DAH-lee-umFrom the Latin sodalis — a companion, a comrade, a member of a close fellowship. The name captures how we work: not as a distant supplier, but as part of your team. When you grow, we grow with you.
The word
sodalis, companion.
The idea
one fellowship of specialists.
The promise
your goals, served as if they were ours.
About us
Years of operational expertise, brought together
Sodalium brings together an experienced managed-services operation and a specialist customer-engagement team, backed by proprietary technology through a strategic partnership. The result is a single company that can run — and improve — the operations that international businesses depend on. Our teams have delivered customer support, retention, payments, compliance and marketing operations for demanding clients across many industries and markets.
1
Understand your operation and goals
2
Embed the right team and tools
3
Run & optimise with clear reporting and continuous improvement
Let's run your operations better, together.
Tell us what you need to handle, and we'll show you how Sodalium can take it on.
Get in touch
Start a conversation
Tell us about your operation and what you'd like to hand over. We'll get back to you within one business day.
- hello@sodalium.com
- Location
- Malta (registered office)
- Hours
- 24/7 operations, business hours CET for enquiries